Shipping & Delivery Policy

Last updated: February 7, 2026

This Shipping & Delivery Policy explains how orders are delivered when you purchase from Egg Chairs UK. It applies to all orders placed through our website.

Egg Chairs UK is operated by Egg Chairs UK, trading as Dotcom Investments LTD (Company Number: 17017452 ).

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1. Delivery Coverage

We currently deliver to addresses within the United Kingdom only. Delivery availability may vary depending on location and access requirements.

2. Delivery Method

Our products are large and bulky furniture items. As such, deliveries are carried out using specialist furniture couriers or palletised freight services rather than standard parcel couriers.

Delivery is typically made to the ground floor or kerbside, unless otherwise agreed in writing. Our couriers do not provide installation, assembly, or room-of-choice services unless explicitly stated.

3. Delivery Timeframes

Delivery timeframes are provided as estimates only. Estimated delivery times may vary based on product availability, location, courier schedules, and external factors beyond our control.

Orders are typically processed within 2–5 business days. Processing times may vary during busy periods or due to stock availability.

Once your order is processed and scheduled for dispatch, we or our delivery partner will contact you to confirm delivery arrangements where required.

Please note that delays may occasionally occur due to courier availability, weather conditions, public holidays, or other logistical factors.

4. Delivery Charges

Delivery charges are calculated at checkout or clearly communicated before payment is taken. Delivery fees are based on item size, weight, and delivery location.

Any delivery charges paid are non-refundable once the order has been dispatched, unless required by law.

5. Access & Customer Responsibilities

Customers are responsible for ensuring that:

• The delivery address provided is accurate and complete
• There is suitable access for large delivery vehicles
• Doorways, hallways, lifts and access routes are sufficient for the product dimensions
• Someone is available to receive the delivery at the agreed time

If delivery cannot be completed due to access issues, incorrect address details, or no one being available to receive the order, re-delivery or return charges may apply.

6. Failed or Refused Deliveries

If a delivery attempt fails or is refused after dispatch, the order may be returned to us. In such cases, any additional delivery, storage, or return costs may be deducted from any refund issued.

7. Inspecting Your Delivery

Please inspect your order as soon as possible after delivery. If the packaging or product shows signs of damage, please take clear photographs and notify us within 48 hours of delivery.

This allows us to investigate with the courier and arrange an appropriate resolution.

8. Damaged or Incorrect Items

If your order arrives damaged, faulty, incorrect, or with missing parts, please contact us within 48 hours of delivery with your order number and supporting photographs.

Where a fault or delivery damage is confirmed, we will arrange replacement parts, a replacement item, or a refund in line with our Returns & Refunds Policy.

9. Ownership & Risk

Ownership of goods passes to you once full payment has been received. Risk passes to you upon successful delivery of the goods to the provided delivery address.

10. Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: support@eggchairsuk.co.uk

Phone: +44 7418 349009

Business Details:
Egg Chairs UK, trading as Dotcom Investments LTD
Company Number: 17017452
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom